It was a traveller’s nightmare.
A woman who booked a Sept 7 flight from Bangkok to Singapore through Traveloka in February was surprised to learn when she reached the airport that her flight had been cancelled.
Stomper Mrs claimed the airline, Thai VietJet Air, informed her the flight had not been in service for “a period of time” and Traveloka was aware of this.
“To our dismay, the airline expressed their inability to provide assistance since our tickets were purchased through Traveloka, leaving us without any immediate support,” recounted the Stomper, who had to buy tickets from another airline, Thai Airways, to return to Singapore on the same day at additional cost.
“We promptly contacted Traveloka via email, and they responded by stating that they would investigate the matter.
“Surprisingly, within minutes, they processed a refund, which suggests that they were aware of the flight cancellation well in advance.
“However, it is crucial to note that we did not receive any prior…