It was once viewed as the world’s favourite airline – but British Airways is rated worst for long-haul journeys in a poll today.
The nation’s flag-carrier also scored lower than rivals easyJet and Tui in the survey’s short-haul list.
Consumer champion Which? asked customers to rate 16 short-haul and 19 long-haul airlines across several categories to produce an overall customer score.
Data from 9,000 flights focusing on punctuality and last-minute cancellations was also analysed.
BA scored just two stars out of five in multiple areas, such as seat comfort and value for money, for short- and long-haul journeys.
Which? editor Rory Boland said: ‘British Airways‘ poor performance in our survey shows how far it has fallen from the days when it was seen as…
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