Nairobi — VFS Global has launched an AI-powered chatbot designed to enhance the visa application experience for UK-bound travelers.
The chatbot, which leverages advanced Generative AI technology, provides instant, human-like responses via both voice and text commands, ensuring accessible and accurate information for customers.
Key features of the GenAI-powered chatbot include human-like interactions, country-specific information, and data masking and PII detection, among others.
Developed by VFS Global’s AI team, the chatbot aims to meet the increasing demand for efficient customer support by allowing users to seamlessly navigate the visa application process.
“The rollout of VFS Global’s AI-powered chatbot demonstrates our…
