Nairobi — Kenya’s abrupt replacement of its Electronic Travel Authorization (ETA) system in March has sparked backlash from the tourism sector and triggered potential legal action from Swiss firm Travizory Border Security, raising concerns over the country’s digital governance and investor confidence.
The government quietly replaced the ETA system–introduced in January 2024 through a partnership with Travizory–with a new platform reportedly developed under the e-Citizen framework by an undisclosed local vendor.
The change, which occurred without public notice or explanation, has disrupted entry processes for visitors and negatively impacted tour operators and hospitality businesses.
The now-defunct Travizory system had received…
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