Hong Kong campaign needed after bad apples hurt service sector: tourism chief

“What we are after is the spirit of serving. We want to push for a genuine welcome for tourists from the bottom of our hearts. It will be a good showcase of Hong Kong, whether it is attracting visitors or boosting the city’s image,” Secretary for Culture, Sports and Tourism Kevin Yeung Yun-hung said on Monday.

“The vast majority of the practitioners in the service industry are very courteous and are passionate about serving their customers,” he added. “But it is true that there may have been some isolated cases that were shared on social media that created misunderstanding.”