“Some people in Hong Kong often talk about attracting high-quality tourists, which makes mainland compatriots very uncomfortable,” Lau said.
“Negative public opinion” and the anti-government protests of 2019 were mentioned in the report as reasons for the fluctuation in the number of mainland visitors to the city over the past 10 years.
“Social divisions, grievances, and lingering stereotypes and discrimination against people from the mainland make tourists feel uncomfortable, and they also feel they have become the target for locals to vent their anger,” Lau said.
“This affects their experience and impression of Hong Kong.”
The report highlighted China’s push for domestic tourism development, as well as its bid to become a major destination for the rest of the world.
It added tourism was a tool for cross-border exchanges, and that Hong Kong and Macau should focus on tourist satisfaction.
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