“Hongkongers are mostly courteous and the majority of workers in the service sector provide a high standard of service. But there have been some individual cases of bad service,” he told a radio programme.
“Through the coming campaign, we hope to encourage people to take a step further and smile a little bit more or take the initiative to help tourists. Workers can also be more thoughtful in taking care of their patrons.
“We hope that this kind of attitude and mentality can become part of daily life and that people will be willing to smile more to make tourists feel like they are at home.”
Yeung said the government was now coordinating efforts with different departments as well as transport operators such as airlines.
“Usually, it’s the immigration officers, law enforcement officers or aircrew that are the first people that tourists may encounter when they arrive in Hong Kong so their attitude is very important,” he said.
“We also hope to target schools and community…
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