Bengaluru: Denied boarding on a flight to the US at Kempegowda International Airport (KIA), a family of three knocked on the doors of a consumer court, which recently ordered the airline and a travel agency to pay Rs 1.2 lakh in compensation and litigation costs.
Gopal Ramachandraiah, 42, a resident of Kodihalli, had to go to the US on a business trip and decided to take his wife and two-and-half-year-old daughter along. He booked three return tickets to Denver, Colorado via London, on Aug 28, 2022, on British Airways through the Gurgaon-based travel agency CheapOair by paying slightly over Rs 3 lakh through his credit card.
The trio reached KIA in the early hours of Sept 27, but were in shock when the authorities stopped them from…
