Understanding flight cancellation rights and airline penalties in India.
Air travel in India, much like in other parts of the world, can sometimes be fraught with unexpected changes such as flight cancellations or delays. When these disruptions occur, it’s important for passengers to be aware of their rights and the obligations of airlines under the regulations set by the Directorate General of Civil Aviation (DGCA).
The DGCA, through its regulatory framework outlined in the Civil Aviation Requirements (CAR) Section 3, Series M, Part IV, ensures that passengers’ rights are well-protected. This framework is derived from the powers vested by the Aircraft Act, 1934 and the Aircraft Rules, 1937. Rules regarding compensation and assistance to passengers in the event of denied boarding, cancellations and significant flight delays laid down are as under:
DENIED BOARDING: A CASE OF OVERBOOKING
Overbooking is a common airline practice that, when mismanaged, leads to denied boarding. The…
