As the travel industry gears up for peak holiday seasons in India, the pressure is on for businesses to deliver seamless customer experiences. Travellers are often faced with heightened stress and time-sensitive situations, making effective customer support not just important, but crucial. According to the recent report by Kapture CX, 40 per cent of travel enthusiasts cite unresponsive customer support as their biggest frustration.
During these busy periods, the demand for fast, personalised support across multiple channels – such as mobile apps, WhatsApp, chatbots, social media and voice calls –…
