Airports Company South Africa (Acsa) has told Tourism Update that the baggage sortation systems at its airports are operational and serviceable.
This comes after a FlySafair passenger contacted mainstream media outlets to slam the airline for damaging her designer luggage and “evading responsibility”.
The airline responded by saying that luggage is screened and sorted by parties that airlines do not employ and do not manage directly. In this instance, the luggage was processed on automated baggage sortation systems owned, managed, and maintained by other parties, such as Acsa.
Furthermore, Acsa said in a press release earlier this month that it had experienced serious baggage sortation incidents over the festive season period.
There was a technical issue where one of the five baggage systems in the domestic terminal at OR Tambo broke down due to an incident that affected an electromechanical sensor.
Out of a total of 77 569 bags processed at the airport on December 22 and 23,…
