Local airline, FlySafair, has clarified its policies on luggage management, noting that an airline is unable to protect a customer’s luggage throughout the process at an airport.
Which was why, under the guidance of Iata resolutions, airlines had adopted a process of limited liability, said Chief Marketing Officer of FlySafair, Kirby Gordon.
This comes after a passenger released a press statement slamming the airline for damaging her luggage and “evading responsibility”.
The passenger’s viewpoint
Working through a public relations company, the passenger, Michelle K Blumenau, sent a scathing press release to a number of media, highlighting that when handing their luggage over at check-in, travellers may believe that if anything happens to their luggage, FlySafair will take responsibility. The airline does not.
According to her, she had purchased a new suitcase (an expensive brand) in Sandton City shopping centre the day before her trip to Cape Town. Upon arrival at the…