In an interview with ET Edge Insights, Dhruv Shringi, CEO & Co Founder, Yatra.com shared his insights, opinions and experiences about the travel industry, consumer focus, and impact of budget 2023 on travel.
What does customer experience mean for your business?
Honestly, we thrive on it. Our business is centered around the experience of a customer. We aim to provide end-to-end solutions to all travel needs. On our platform, you can book your seats and meals while booking your flights….







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