The air travel industry is in need of improvement when it comes to serving travelers with disabilities. Anyone would tell you that.
So, it’s soul-lifting when I learn about a new innovation that has begun to help.
I had such an experience at the recent Future Travel Experience Expo in Long Beach, Calif., where I spent time with a vendor named Whill Mobility Services, whose autonomous wheelchairs are now assisting American Airlines travelers at the Los Angeles and Miami airports and Alaska Airlines passengers at Seattle-Tacoma Airport.
Abroad, the chairs are in use at Winnipeg Airport in Manitoba and at airports in Tokyo and Osaka, Japan.
It’s important to note that these devices aren’t deployed for individuals who can’t…
