AI is allowing us to make the travel experience more human.
Travel is one of the obvious examples of how artificial intelligence will transform brand relationships — especially when it comes to customer experience.
When we book a flight and a hotel, shouldn’t our preferences be prefilled and suggestions be made for us instantly? When we get off an airplane, should we really have to wait in line to get our rental car? And don’t get me started about the airport experience.
It’s with good reason that people liken travel to visiting the DMV. On average, it can take up to 16 hours to book a trip, according to Priceline. Gen Z and millennials take even longer.
Three problems lie at the core of today’s antiquated travel…





























