Flight Centre Travel Group’s corporate travel division, FCM Travel, has launched a technology suite designed to empower thousands of business travellers in India through its global platform. FCM Travel is known for its alternative approach to business travel management, and its new comprehensive travel tech solution is based on feedback from both internal and external customers. Recognising the potential of artificial intelligence (AI), FCM has established an “AI Centre of Excellence” aimed at enhancing customer experiences, increasing worker productivity, and strengthening the bond between human staff and AI applications. The platform personalises travel experiences using generative AI.
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