A concierge on why human interaction can’t be beaten by artificial intelligence
Think back to the last time that you checked in to your favourite hotel. Were you welcomed by an affable, familiar smile or proffered a QR code to scan? Were you excited about the unveiling of a proprietary messaging system?
At first glance, better technology in the hotel bedroom can be a good thing for streamlined and more efficient communication. For some guests, it’s a way to cut to the chase and avoid pesky interpersonal interactions.
But how does it feel to totally replace the faces and the voices of familiar eager-to-please staff members for backlit screens? That’s where most…
