When it comes to technology’s impact on the end-to-end air travel experience, consumers are not exactly thrilled with the digital booking process, which has transformed ticket buying.
In-flight entertainment, meanwhile, has become a constantly evolving mosaic of offerings over recent years and in the future may even grow to include the use of virtual reality and metaverse headsets.
Those are just some of the high-level takeaways from the newly released report “The Future of the Airline Passenger Experience.”
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