IHG’s Chief Technology Executive Discusses Lessons Learned in 4-year Tenure

Dan Blanchard, the Chief Technology Officer (CTO) for IHG Hotels & Resorts, is a sought-after figure for his knowledge and insights about tech development in the hotel industry. In his recent HITEC presentation, Blanchard reflected on the early aggressive tech approach of IHG. He admitted that, in their enthusiasm, the hotel brand stretched its infrastructural capabilities too thin, which necessitated some backtracking and problem-solving. These experiences, now shared with others, offer important lessons in strategic technology development and implementation.

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