IHG’s Chief Technology Executive Shares Lessons Learned Over 4 Years

Dan Blanchard, the Chief Technology Officer for IHG Hotels & Resorts, recently gave a presentation at HITEC sharing insights and lessons learned from his four years in this role, which sparked great interest. He revealed that IHG had been overly aggressive in the initial phases of developing its tech, with its infrastructure being unable to keep pace with countless ideas being put to test. This, in turn, led the hotel brand to step back and rectify some issues.

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