Qantas thinks its new NDC will win the trade over; many travel agents think otherwise

On Wednesday, Qantas unveiled a major update to how travel agents will access fares, with a new distribution model to launch in mid-2025. Qantas says the rollout of the New Distribution Capability (NDC) will bring significant benefits for agents and consumers alike. But some travel advisors aren’t convinced. 

After Karryon broke the news yesterday, many agents expressed their disappointment on social media. Here’s a snapshot of what they said on Karryon’s Facebook page:

• “I would love to support our national carrier however the hoops I need to jump through when THEY change something is time needed elsewhere.”
• “I have spent collectively over 6 hours the past week (4 hours of that was on hold) trying to get a reasonable fare assessment for a NDC booking reissue through QIC. Their staff don’t even know how NDC works!”
• “How we can further screw agents is a better title.., that NDC is crap! At least what [Travelport] offers is insanely pre-historic….