RateGain Travel Technologies has announced the launch of UNO VIVA, a first-of-its-kind AI voice agent integrated with a Central Reservation System (CRS), tailored specifically for the hospitality sector. The product launch marks a strategic move to address high call drop rates, repetitive query fatigue, and inconsistencies in voice reservations that continue to challenge hotel operators globally.
Developed on RateGain’s AI-powered commerce platform UNO, UNO VIVA leverages automatic speech recognition and natural language processing to manage real-time, multilingual conversations across more than 18 languages. The…
