U.S. TRAVELERS FACE ongoing frustrations despite strong 2024 travel volumes, including delays, planning, costs, and airport experiences, according to an Amadeus study. Each traveler encounters unique challenges, the survey found, and while technology can address many frustrations, it doesn’t solve them all.
“Technology is important, but so is the human touch,” states the survey “Friction Removed.”
Technology vs. human touch
Technology plays a role in improving…
