A recent study by Amadeus, a travel technology firm, points out that technology and human interaction could significantly improve the travel experience. The survey, titled “Friction Removed,” highlights travelers’ top concerns, including delays, costs, and the overall airport experience.
The study found that 68% of U.S. travelers are distressed by delays and cancellations, 50% by the total travel cost, and 47% by coordinating travel between multiple people. Other causes of distress include navigating…
