RESULTS
From realizing significant value to disrupting corporate travel
The online booking tool handled more than a million PwC travel reservations within the first 20 months of its launch. The data suggests the PwC traveler experience has significantly improved. Within the first six months of its use, the volume of calls for traveler support dropped by more than 20% on an average day. Further, PwC’s employee experience on those calls has improved. With the previous supplier, 70% of calls were answered in 30 seconds. Now, at least 80% of calls are resolved within 20 seconds.
Beyond traveler satisfaction, the online booking tool is proving its value. Since implementing the new booking tool, PwC has already realized more than $1M in ticket savings due to the online booking tool. The tool has led to improved transparency, pricing, inventory and supplier agreements. Since PwC implemented the solution, the number of travel suppliers who are eager to participate continues to…
