Pari: I wanted to ask a little bit about your experience. You have been with Amadeus for over 15 years. Can you elaborate on how the unique dynamics of the travel industry has changed? And how have they influenced your journey at Amadeus, particularly the impact of global events and evolving customer expectations?
Denis: I’ve actually been with Amadeus for over 35 years, much longer than you mentioned. I started in computer science and software engineering before joining Amadeus in 1989 when it was still a startup in the travel tech sector.
Amadeus has an interesting business model where we charge customers on a pay-per-use basis – for airlines when a passenger boards, and for travel agencies when a booking is made. This…
