KUALA LUMPUR (Oct 30): Travellers are increasingly prioritising convenience and technology to streamline travel processes for a smoother travel experience, according to the International Air Transport Association (IATA) 2024 Global Passenger Survey.
In a statement on Wednesday, IATA senior vice-president of operations, safety and security, Nick Careen, said passengers are also seeking flexibility and transparency when planning and booking travel, as well as speed and convenience at the airport.
“As a result, many are eager to use biometric identification and complete certain travel steps before arriving at the airport.
“More are embracing biometrics, digital wallets, and off-airport processes to make it happen,” he said.
IATA…
