American Airlines is aiming to backtrack from previous decisions to cease working with many travel agencies and corporate accounts. These decisions included layoffs in sales and customer service personnel who catered to these accounts and threats to halt frequent flyer miles for travel agency tickets, unless processed through lower-cost “NDC” channels, which allowed sales of airline tickets as well as add-on services like paid seat assignments. The primary advocate for this strategy, Vasu Raja, has been dismissed by the airline. As part of the turnaround, the airline is now offering to sell ConciergeKey status to former AAirpass customers.
Approach Tours Takes Its All-Inclusive Model to the Water with New Cruise Portfolio
Leading senior Canadian travel operator Approach Tours has unveiled its new cruise portfolio, marking its expansion into ocean expedition and...
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