American Airlines is aiming to backtrack from previous decisions to cease working with many travel agencies and corporate accounts. These decisions included layoffs in sales and customer service personnel who catered to these accounts and threats to halt frequent flyer miles for travel agency tickets, unless processed through lower-cost “NDC” channels, which allowed sales of airline tickets as well as add-on services like paid seat assignments. The primary advocate for this strategy, Vasu Raja, has been dismissed by the airline. As part of the turnaround, the airline is now offering to sell ConciergeKey status to former AAirpass customers.
Sail Through Time: Discover the Timeless Wonders of Upper Egypt Aboard Kenzy Dahabeya
Experience the magic of the Nile aboard Kenzy Dahabeya, a luxury boutique sailing cruise that offers an unforgettable journey between...
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