The CAA confirmed on Friday (10 May) the Stevenage-based firm, which is part of Hovis Travel Group, had failed.
Captivating Cuba was a member of Aito and claims to have more than 30 years’ experience providing tailer-made holidays to Cuba.
TTG has approached both Captivating Cuba and Aito for further details or comment.
“Captivating Cuba Ltd – Atol 10897 – has ceased trading as an Atol holder on 10 May 2024,” said the CAA. “The company based in Hertfordshire traded under the website www.captivatingcuba.com.
“We are currently collating information from the company and will update this page as soon as possible.”
As is usual when Atol holders fail, the CAA is urging customers and agents not to submit claims at this stage.
“If you are a travel agent of Captivating Cuba Ltd and you are currently holding consumer payments which you have not yet paid to Captivating Cuba Ltd, you must not use these funds to refund consumers until you have received instructions from the Air Travel Trust,” said the CAA.
“Travel agents will be individually contacted by the Civil Aviation Authority with specific instructions for these bookings.”
