Ariel Cohen, CEO of Navan, details how their AI-powered chatbot Ava maintained exceptional customer service during the January 2023 blizzard-induced flight cancellations in the eastern U.S. <br><br>Reference:<a href="https://skift.com/2026/04/15/navans-post-ipo-reality-ceo-defends-strategy-exclusive/" target="_blank">Source</a>.<br><br>