The fail: Airport layouts
Doing the duty-free shuffle.Credit: Greg Straight
They say Passengers are promised an unrivalled “airport experience” that will propel them from check-in counter to departure gate in no time.
We say Do designers and consultants get paid for this terminal illness? Standard practice these days is to funnel passengers through meandering duty-free aisles right after we’ve only just recovered from security hassles. Hold your breath, or you might be poisoned by the perfume cloud. Meanwhile those in transit might be baffled at the difficulties of getting from one terminal to another. And on arrival, flow is hampered by high-tech passport booths dotting corridors like anti-invasion obstacles.
The fix Overhauls of old…
