There are a variety of tasks that Copilot will be able to help with: it will be able to create proposals from the notes taken in OneNote, add artwork, turn this into a PowerPoint presentation, generate graphs, add new slides and create speaker notes. In Excel, it will be useful to identify trends, generate graphs and charts and, if asked, can suggest better formulae to use.
The technology can also be asked to recap a Teams meeting, identify the main thrust of the meeting and be able to summarise it. It can make sense of multiple meeting feeds and chats, and will be able to get you up to speed fast. It is just like having a real human assistant!
As Copilot uses large language models (LLMs) to bring in data, it will look outside of the company. It will conduct a sweep of information from Outlook messages, databases, Word documents, Excel spreadsheets, SharePoint files and any other internal (and external) source that it is allowed to access. However, some of this amassed information will not be correct.
Therefore, while Copilot is clever, it is not in control, as much of the sourced data will not always be accurate or complete. It still requires careful and strategic analysis by a human to systematically go through the information provided to polish the results.
For travel agents, Copilot will be an invaluable aid in giving the agent the ability to keep tabs on detailed quotes and itineraries. It will search for related email content and present a synopsis of the information found. As it brings generative AI to all the Microsoft apps, it will optimise all digital workflows.
The early signs are that this technology will save employees huge amounts of time, increase company revenues, and grow profits, giving staff the time back they need to be creative and innovative. They’ll be more agile, efficient and productive.
The travel industry is often thought of as a low-margin industry, so let’s look forward to AI increasing our efficiency and productivity, which will, of course, increase profitability.
