The travel industry is braced for a transformation in the way in which consumer protection law is enforced in the UK.
The purpose of these changes is to give regulators the ability to impose eye-watering fines to encourage better compliance with consumer protection law and to punish those that do not comply. As the CEO of the Competition and Markets Authority (CMA) has previously stated, the new law “has the potential to be a watershed moment in the way the CMA protects consumers in the UK.”
This is clearly something which the travel industry should take seriously.
Background
The travel industry is subject to a broad range of consumer protection laws. There are specific laws that apply to the sale of…
