Gary Leff’s article discusses recent criticisms of Hyatt’s customer service, particularly concerning their operations in Las Vegas. Hyatt, which had not been a dominant presence in the city, operated in partnership with MGM hotels for a decade, sharing services and locations. However, they lost their partnership with MGM and have recently established a new connection with the renovated Rio hotel off the Vegas strip.
The Rio hotel, despite its convenient pricing (often at $50 per night) and satisfactory room, is criticized for its lack of refinement in public spaces. Leff insinuates that the affordability of the hotel results in attracting less desirable guests. He believes the hotel is only viable to those seeking to earn cheap elite night credits without actually planning on staying there.
Leff also expresses his concerns about Hyatt’s treatment towards its most loyal customers, particularly the Globalist members.