A couple of years back, a man named Jake Moffatt talked to Air Canada’s chatbot, but got extremely untrue and frustrating information which cost him money and time. He took matters to court, and now, the ruling is in his favor (via Mashable).
The story follows Moffatt who was trying to get information on how to qualify for bereavement fare for a last-minute trip to attend a funeral. Air Canada’s chatbot proceeded to explain that the customer could retroactively apply for a refund of the difference between a regular ticket cost and a bereavement fare cost, as long as it was within 90 days of purchase.
However, Moffatt later learned that this is completely untrue and, in contrast, this is the airline’s actual policy on their website: “Air Canada’s bereavement…
#AirCanada
