A consumer court in Mumbai has fined Air India and ordered to pay a hefty compensation of ₹1 lakh to a retired Indian Navy rear admiral for providing defective business class seats on a return flight from Delhi to Toronto. The incident highlights the importance of airlines upholding their promises of premium service and passenger comfort.
Air India Fined For Defective Seats
The passenger, Anil Kumar Saxena, booked business class tickets on Air India’s website for his trip to…
