A Delhi-based woman shared a distressing account of her 71-year-old mother’s experience with Air India Express.
In a detailed post on LinkedIn, Aanchal Jain – Head of Global Brand Experience at Lenskart – accused the airline of mishandling her mother’s journey from Kochi to Bengaluru, citing mistreatment regarding excess baggage charges and a lack of compassion for her mother’s physical limitations.
“Horrible assault by Air India Express on senior citizens,” she said, adding, “My…
