The District Consumer Disputes Redressal Commission, Bangalore bench of M Shobha (President), K Anita Shivakumar (Member) and Suma Anil Kumar (Member) held Air India liable for deficiency in services for cancelling the Complainant’s flight and rebooking her on a different route to the USA, without her consent. Air India also failed to refund the full booking amount for nearly two years after the payment was made.
Brief Facts:
The Complainant, a student who received a visa to…
