When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. But three months later, the airline still has his $2,086. What gives?
Question
My wife and I had tickets to fly to Norway on United Airlines and Scandinavian Airlines (SAS), which we had booked through Expedia. But our first flight from St. Louis was canceled. Since there were no available flights that would have allowed us to reach our connecting flight to Oslo, a United representative at the airport told us that it would refund our money.
Two weeks later, we still hadn’t received a refund. I called United and spoke to a customer-service representative, who told us to wait seven business days. I waited two more weeks and called the refunds department, which told me a different story. United said it had refunded the money to SAS and that it would issue the refund within 90 days.
But three months later, we still didn’t have our $2,086.
I called SAS and spoke with one of its customer-service…
