How important are SMERF sales?
SMERF groups require a tailored approach to sales management. Unlike corporate or luxury travel markets, the SMERF market is typically more price-sensitive, has flexible booking patterns and prioritizes value over high-end amenities.
For economy and midscale hotels, these groups can serve as a reliable revenue stream, especially during the off-season when business travel slows. However, for upscale or luxury properties, SMERF sales may take a backseat to…






























