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Attrition is the reduction in the number of reserved rooms or services from what was initially contracted.
It’s commonly used in the context of bookings at group rates, where a group – often a ‘SMERF’ (Social, Military, Educational, Religious, and Fraternal groups) – guarantees a certain number of rooms but ultimately doesn’t use them all.
Hotels often set a minimum number of rooms the group must book and, if this number isn’t met, the group…
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