What you absolutely need to know about hotel attrition

What does ‘hotel attrition’ mean?

Attrition is the reduction in the number of reserved rooms or services from what was initially contracted.

It’s commonly used in the context of bookings at group rates, where a group – often a ‘SMERF’ (Social, Military, Educational, Religious, and Fraternal groups) – guarantees a certain number of rooms but ultimately doesn’t use them all.

Hotels often set a minimum number of rooms the group must book and, if this number isn’t met, the group…