Cover Genius reports Australians want embedded travel cover

THE NEWS: Cover Genius’ Australian consumer research found that 75 % of respondents would switch travel booking platforms if protection were automatically included with a purchase, indicating strong demand for built‑in protection from both travel platforms and banks in the Australian market.

DETAILS:

WHY IT MATTERS: The findings signal that travel platforms and banks could gain competitive advantage by embedding protection options directly into the checkout flow, while the mixed attitudes toward AI suggest a careful, consent‑based approach is needed to win consumer trust.

FAQ

What percentage of Australian consumers would switch travel booking platforms if protection is automatically included?
Cover Genius’ research revealed that 75 % of Australian respondents said they would switch platforms if protection were automatically included with a purchase, showing a strong preference for built‑in protection options.

How many Australians are open to AI‑assisted buying of travel protection?
The survey indicated that 73 % of Australian consumers are open to AI‑assisted buying of travel protection, reflecting a sizable willingness to use technology for purchase assistance.

What proportion of respondents would not allow AI to make purchases on their behalf?
According to the study, 26 % of Australians said they would not let AI make purchases for them, underscoring a notable reluctance to fully delegate buying decisions to automated systems.

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