- Ruling says Air Canada must refund customer who acted on information provided by chatbot.
- The airline’s chatbot isn’t available on the website anymore.
- The case raises the question of autonomous AI action – and who (or what) is responsible for those actions.
The AI debate rages on, as debates in tech are wont to do.
Meanwhile, in other news, an Air Canada chatbot suddenly has total and distinct autonomy.
Although it couldn’t take the stand, when Air Canada was taken to court and asked to pay a refund offered by its chatbot, the company tried to argue that “the chatbot is a separate legal entity that is responsible for its own actions.”
After the death of his grandmother, Jake Moffat visited the Air Canada website to book a flight from Vancouver to Toronto. Unsure of the bereavement rate policy, he opened the handy chatbot and asked it to explain.
Now, even if we take the whole GenAI bot explosion with a grain of…
#AirCanada
