The commission, finding Air India guilty of providing deficient service and practising unfair trade practices, ordered the airline to pay Rs 80,000 for mental agony and Rs 20,000 for litigation costs within 30 days.
Air India Asked To Rs 1 Lakh Compensation For Providing Defective Seats To Passenger (image source: Times Now Digital)
When you spend lakhs of rupees on a premium flight ticket for a long-haul journey, the least you expect is a comfortable seat….
