BENGALURU: Passengers arriving groggily at Kempegowda International Airport (KIA) around 3:20 am on Air India’s direct flight from San Francisco were met with a shock. Their baggage had been left behind at the San Francisco airport, forcing them to leave the airport with only their cabin baggage.
Passengers on flight AI 176 were not informed about this beforehand and discovered the issue about an hour after reaching Terminal 2, where they waited at the baggage carousel. Families with…
