United Airlines misses out on $2 billion by removing change fees

• United Airlines got rid of change fees for customers in 2020.
• Since then, it’s missed out on $2 billion as over 10 million passengers changed their flights.
• The airline is launching a new commercial series encouraging people to take advantage.

United Airlines has missed out on an extra $2 billion after changing its fees for customers, it announced Tuesday.

In 2020, United became the first legacy carrier to get rid of change fees for passengers. That means it’s free for customers to change the time of their flight or even the airport — unless they’re on a Basic Economy ticket.

Delta and American Airlines followed United by making the same policy change less than 24 hours later.

The airline said that more than 10 million customers have taken advantage of the change since its introduction.

It said the most popular change was to alter the…