Air Canada

MONTREAL — Air Canada continued its post-pandemic recovery last quarter, earning roughly 10 per cent higher profits year-over-year while straining...

Record full year operating revenues of $21.833 billion,reflecting strong demand for air travel Full year operating income of $2.279 billion...

Here’s an interesting story of an airline being held responsible for misinformation that it provided to a customer. Chatbot provides...

Summary Air Canada's chatbot misinformed a customer, leading to a small claims case where the airline lost and had to...

Updated February 18th, 2024 at 15:06 ISTThe airline was ordered to compensate a man who was misled into paying in...

Summary Air Canada's chatbot misled a passenger about bereavement fare, leading to compensation. Despite the mishap, AI use in the...

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled...

Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil...

In a landmark case that questioned the reliability of AI-driven customer service, Air Canada has been ordered to pay compensation...