Air Canada

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled...

Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil...

In a landmark case that questioned the reliability of AI-driven customer service, Air Canada has been ordered to pay compensation...

Air Canada ramp-up slower than expected, even as Canadians remain eager to fly  Vancouver Is Awesome

"Stranded in Aruba": Passengers sue Air Canada after 62-hour delay | Canada  Daily Hive Read further. #AirCanada

Air Canada has defended its use of an automated chatbot that was accused of misleading a customer, by stating that...

Skift Take The AI that powers the latest chatbot craze is still in the experimental phase, but not everyone knows...

Summary Air Canada's real-time bag tracking feature is now available to US passengers. Mobility aid tracking is included with checked...

Air Canada loses suit over wrong info by chatbot  CTV News Kitchener Read further. #AirCanada