Lufthansa Group’s Puck Voorneveld says conversation shifts to NDC value

THE NEWS:
Lufthansa Group’s advanced NDC programme has crossed the 50% agency‑sales mark, senior director Puck Voorneveld said.

DETAILS:

• Payment is now framed as a strategic capability rather than a routine back‑office function.
• The interview also outlines the critical steps African airlines need to take before embarking on their own NDC journeys.
• The article positions Lufthansa’s results against “press‑release‑only” NDC efforts that merely publish roadmaps and targets without delivering measurable outcomes.

FAQ
What milestone did Lufthansa Group achieve with its NDC programme?
Lufthansa Group’s NDC initiative has reached a point where more than half of its airline‑ticket sales are generated through travel‑agency channels, exceeding the 50% threshold, according to senior director Puck Voorneveld.

Who leads distribution and payment transformation at Lufthansa Group?
Puck Voorneveld holds the role of Senior Director of Distribution and Payment Transformation at Lufthansa Group, overseeing the airline’s NDC rollout and payment‑strategy shift.

How does the article describe the evolving role of payment within airlines?
The piece notes that payment functions have moved from being a back‑office operation to a strategic capability, highlighting a broader industry shift toward treating payment as a core, revenue‑impacting element.

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